Pandemic Update - Due to the Pandemic, there may be delays in your product delivery. As promised, we will process and ship your order by 2PM PST M-F daily, but unfortunately, because the USPS is short-handed they cannot guarantee delivery timelines. Most packages do deliver on-time. USPS Priority Express is a guaranteed one day delivery time. USPS Priority is a non-guaranteed 1-3 day delivery window. USPS First Class is a non-guaranteed 3-5 day delivery window.
Paintball Revolution Shipping Policy
Paintball Revolution offers free domestic shipping* on orders starting at just $19.99. All domestic orders over $49 always receive free expedited (1-3 day) shipping, but honestly, the majority of orders, even under $49, get it too. Regular Price, Premium Paintball Markers get Free Overnight Shipping** (Domestic US only). Many orders placed by 2pm M-F PST will process and start their shipping journey that same day, but please allow up to 2 days for handling. If you are concerned or have questions feel free to call us 661-724-6822 or reach out via chat.
Purchases $199.95 and over will require a signature upon delivery. That said, all purchases are reviewed and select purchases under $199.95 may also require a signature if delivery is to an apartment, or any area deemed a higher risk of theft. If you would like to decline signature, please send an email to email@example.com and your package can be sent without signature. Please understand that you are accepting any responsibility for lost or stolen packages and orders will not be replaced at our cost.
Paintball Revolution now offers Encased - an optional package delivery insurance. Encased covers your package delivery should your package be lost, stolen, or damaged during the delivery process. Encased is an extra charge that is added to your order at your option. If you choose to pay for Encased Insurance, Encased will replace or refund any package that is lost, stolen, or damaged. They may require proof of incident, or in the case of stolen packages, a police report. If you decline the Encase insurance, Paintball Revolution does offer some additional support. If you selected USPS Priority (our Free Expedited 1-3 Day Service), and your package is lost by the USPS (not "Delivered" Status for tracking), we will file a claim with the USPS and we will replace your order or refund your money. If your package shows as "Delivered" status we will ask you to handle the issue with the Post Office or File a Police Report. In this case we do not offer extra support as we have upheld our end of the bargain by shipping you the item and showing proof of delivery. If you selected USPS First Class, and did not select Encase Insurance, we are not responsible for lost, damaged, or stolen deliveries. That said, please reach out to us as we may be able to help on a case by case basis.
If you have any concerns or special needs when it comes to shipping, please contact us directly 661-724-6822.
* Free Ground Shipping on Domestic orders applies to continental US only on all orders $19.99 and over.
New Planet Eclipse Shipping Policy
All Planet Eclipse Product can not be shipped into Canada, Mexico, France, Portugal, Russia, South Africa, Australia, Malaysia, Germany, Switzerland & Austria unless its sold through an appointed Eclipse distributor in each territory.
Please visit the Planet Eclipse website for more information if you are in one of these countries and would like to purchase Planet Eclipse product.