Thank you for your order from Paintball Revolution. Our return policy is based on a simple premise; we want you to be happy with your purchase. If the merchandise you receive from us does not meet your expectations for any reason, you may return it for a refund for the cost of the merchandise excluding shipping and handling charges, or you may request an exchange. If your item shipped for free, the cost of shipping will be deducted from the refunded amount.
Defective Items or Wrong Items Received
You must notify us within 3 days of delivery if your item is defective or the wrong item. If you do not notify us within 3 days of receiving the item, it will be assumed that the item was in working condition when you received it. Most of our items carry a manufacturer warranty. In the event that an item is defective, we'd be happy to troubleshoot it with you or you can contact the manufacturer directly. If the item is deemed defective due to your misuse, all warranties from Paintball Revolution are void.
All products must be returned within 30 days of the date of purchase.
All returns (whether for refund or exchange) must include the original packing materials, manuals, and accessories. All products MUST be brand new in the factory sealed packaging and unused. Paintball Markers, especially, must be brand new in factory sealed packaging, unused, and NEVER fired. All tags must still be attached to returned items. Any new product purchased from us and used, cannot be exchanged or returned. Please contact us for a RMA# prior to shipping the item back. Items shipped back without a RMA # will be refused.
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. If the item shipped for free, the price we paid for shipping to you will be deducted from the refund amount. Brand new items which are being exchanged will have the restocking fees waived.
Shipping charges are not refundable. If the item shipped for free, the price we paid for shipping to you will be deducted from the refund amount. You are responsible for the cost to ship the item back.